Return & refund policy for mail and web orders
- Goods may be exchanged provided they are returned within 10 days of purchase in a saleable condition, accompanied by a receipt
- Exchange vouchers are valid for 12 months
- Exchanges may be given for software products if returned in sealed, unopened packaging
- Refunds will only be given for faulty items accompanied by a receipt
- Refunds or exchanges cannot be given for lost or stolen gift/credit vouchers
This Policy does not cover Membership Refunds. Please email your Membership enquiries to webhelp@coop-bookshop.com.au.
